We want you to be happy with your purchase from Fat Quarter Nest. If there is a problem with your order, please contact us and we’ll be happy to help.
Returns
Returns may be requested within 14 days of delivery.
To be eligible for a return, merchandise must be unused, unwashed, unaltered, and in its original condition and packaging when applicable.
Please contact us before sending a return so we can provide return instructions. Returns sent without prior authorization may not be accepted.
Non-Returnable Items
Because of the nature of certain products, the following items are not eligible for return:
- Clearance and final-sale merchandise
- Gift cards
- Digital/downloadable products
- Merchandise that has been washed, used, altered, or damaged after delivery
- Items specially cut or prepared to a customer’s specifications
Preorders & Cancellations
We understand that plans can change while you’re waiting for a preorder.
Preorders may be canceled and refunded as long as our order has not yet been finalized with the manufacturer. Manufacturer ordering deadlines vary and are often several months before the expected release date.
Once our order has been finalized with the manufacturer, preorder purchases are considered final sale and cannot be canceled or refunded.
Expected release dates are estimates provided by the manufacturer and may change due to production or shipping delays outside our control.
Please place in-stock merchandise and preorder merchandise as separate orders if you would like your in-stock items shipped immediately.
Incorrect or Damaged Items
If you receive an incorrect item or merchandise that is damaged or defective, please contact us as soon as possible. We may request photographs of the item and packaging so we can determine the best way to make it right.
If the error was ours, Fat Quarter Nest will cover any necessary return shipping costs.
For packages damaged or lost while in transit, please see our Shipping Information policy.
Return Shipping
For ordinary returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
We recommend using a trackable shipping method when returning merchandise. We cannot issue a refund for a return that is lost before reaching us.
Refunds
Once your return is received and inspected, we’ll notify you whether your refund has been approved.
Approved refunds will be issued to the original method of payment. Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.
Exchanges
Because our fabric inventory can change quickly and some prints may sell out, we generally do not offer direct exchanges.
If you’d like a different eligible item, please contact us about returning the original purchase and place a new order for the item you would like.
Need Help?
Have a question about a return, refund, or preorder cancellation? Please contact us through our Contact page and we’ll be happy to help.